Companies can respond to questions you haven’t asked yet
A writer for a tech website has explained how those customer-service agents are able to answer your typed questions so quickly – sometimes even before you ask them, reports Joseph Farah’s G2 Bulletin.
It’s not telepathy or mind-reading. It’s simple technology that allows them to see what you’re typing – in real time.
That would mean they see what you are intending to ask before you send the question.
Kashmir Hill, a senior reporter for the special projects desk at Gizmodo, wrote: “Next time you’re chatting with a customer service agent online, be warned that the person on the other side of your conversation might see what you’re typing in real time.”
She explained a reader sent the proof, a transcript of a chat style conversation with a mattress company representative.
The consumer asked: “Can you see the messages I’m typing before I send them?”
“We get a preview,” was the response. “Is there anything else I can help you with at all?”